Refund & Cancellation Policy

1. 7-day free trial

New subscribers eligible for a trial receive 7 days free. To avoid the first charge, cancel at least 24 hours before your trial ends. Otherwise, billing begins at the end of the trial at the price and frequency shown when you subscribed.

2. Subscriptions and one-time purchases

Monthly and annual subscriptions renew automatically until canceled. Lifetime access is a one-time purchase and does not renew.

3. Website purchases through Paddle

You may request a full refund within 14 days after:

• Your first subscription charge following a free trial, or your initial subscription payment if no trial applies.
• An annual subscription renewal charge.
• A one-time lifetime purchase.

Using the app during this period does not disqualify you from this guarantee.

Monthly subscription renewals are not covered by our additional 14-day money-back guarantee. Contact us about an unexpected charge or billing problem; requests are reviewed individually. This does not restrict refunds available under Paddle's policies or applicable law.

Contact support@127evergreenlanechronicles.com or request assistance through Paddle's buyer support. Paddle purchases remain subject to Paddle's Buyer Terms and Refund Policy. Our policy does not limit any greater rights available under those terms or applicable law.

4. Google Play purchases

You may request a refund through Google Play. If Google directs you to the developer, contact support@127evergreenlanechronicles.com. For refunds we handle, we offer the same 14-day guarantee after the first subscription charge, annual renewal charge, or one-time lifetime purchase described above. Monthly-renewal requests are reviewed individually. Google's applicable rules and your legal rights remain unaffected.

5. Apple App Store purchases

Submit refund requests to Apple at reportaproblem.apple.com. Apple determines eligibility under its policies and applicable consumer protections. Our developer-handled refund guarantee does not apply to Apple-billed purchases, and we cannot guarantee Apple's approval.

6. How to cancel

• Website/Paddle: Use the subscription-management link in your Paddle receipt or contact support@127evergreenlanechronicles.com for help.
• Apple App Store: Manage your subscription in your Apple account's subscription settings.
• Google Play: Manage your subscription under Payments & subscriptions in Google Play.

Canceling stops future renewals. Unless you receive a refund or another applicable rule changes access, you may continue using your paid subscription until the end of its paid billing period. Cancellation does not automatically refund an existing charge; request a refund separately using the instructions above.

7. Gifts and organization codes

Gift and organization codes must be redeemed within 30 days of issue. Access begins when the recipient redeems the code, and gifted monthly or annual access does not renew automatically. We send the recipient reminders 7, 3, and 1 days before gifted access ends when a valid email address is available.

An unredeemed expired code may be reassigned by its purchaser and reissued as a new code for another recipient. Gift and organization-code purchases are not refundable merely because a code is unused or redeemed; an unredeemed code may instead be reassigned as described above.

8. Your rights and support

Nothing in this policy limits refunds or other rights required by applicable law or the applicable payment provider's terms. Questions about a charge, cancellation, or refund can be sent to support@127evergreenlanechronicles.com.